As I remember when I had to replace my remote control I needed to programme into it a 4 digit code so that it could control my TV set as well as the sky box.
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January 2015
On my Sky box there's a control on the top of it - in the middle near the front. Try that - if i works it suggests that the remote controller may be defective - Amazon have several of them on offer - supermarkets too.
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January 2015
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