While you wait for answers, we may have found some information which could help you.
Click here for Screen Cracked HelpHow can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
Creative Zen Sleek Photo?
My Creative Zen MP3 Player wont switch on?
creative volume control problem?
change battery?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?