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Over 39,000 pages of free repair advice > Software, Instant Messaging > Question
Software, Instant Messaging

software, instant messaging, msn messenger, messenger, chat, voice, talk, communicate, yahoo, icq, p2p, file transfer, msn, smilies, login, password 6 other questions

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How can I fix my SANSA m240 1.0GB MP3?

My MP3 Player keeps freezing at SANSA m240 1.0GB And wan't move from there and i desperatly need it to be fix in a hurry. I was using it one minute and then i took out the battery because i was finished listening to it and then i came back to use it again and then it just wouldn't work i haven't dropped it or anything can u you please help

Alannah Frost     January 2007
 Click here if you can answer this question 

So, I tried Reformatting my Sansa using the second Method above and It wont even show up on My Computer as a removable Disc, Even though when it is plugged into the computer it still comes on with the screen Sansa m240 1.0GB

Clandestine Meghan     June 2008

I have a Sansa Express it was working but not now it has sansa then disapears. I was looking for a firmware to fix it but come up with nothing. Brought it in Sidney Australia.It was made in Korea

Sally     May 2008
This did not work for me.

MKProductions     January 2008
I have the same problem so i search in the web and i find this, i hope it works , i'm right now try to follow the step so i don;t if it would work i hope so , good luck

I think it's a defective product. I've had 2 freeze -- the original and the replacement. Nevertheless here is an email from their technical support:

Thank you for contacting SanDisk Technical Support, and for your recent inquiry into our product line.

We do apologize for any inconveniences that this issue may have caused you.

We recommend that you perform power recycle on your m200. This is to drain the MP3 player of excess power, thus making it work again. The procedures are as follows:

1. Take the battery out of the Sansa m200 player.
2. While the battery is out, plug the Sansa m200 player into a USB port, preferably a rear one or a self powered USB hub, on the computer.
3. If the screen is blank, try a different USB port. If the computer is a laptop, try this procedure on a desktop before moving on to the next step.
4. If the screen reads "USB Connected" when the Sansa m200 player is plugged in with no battery, unplug the Sansa m200 player.
5. Hold the "Menu Button" (Power Button) for 45 seconds.
6. Connect it to the computer again (still without the battery).
7. If the screen once again reads "USB Connected," disconnect the Sansa m200 player and insert a new battery which has never been previously used.
8. Try powering on the Sansa m200 player.

If it didn't work, please repeat the process again but now hold the power button for 2 minutes and wait for at least 5 minutes before plugging in new set of batteries.

You can also format the player. This issue may be due to some sort of file or system corruption on the m200 itself. We should try formatting the m200 as a possible solution as this correct all possible corrupted files in the player, thus, making it usable again.

NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data. The firmware update enables your product to fix bugs, software updates and functionality enhancement of the device.

Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding.

Please note: The Sansa m200 mp3 series are supported ONLY on Windows XP as the MTP (Media Transfer Protocol) mode will function, only on Windows XP and it requires Windows Media Player version 10 in order to function properly.

Also, MTP mode will not give you the FAT or FAT32 option. As soon as you select format, it will begin the operation, and format it accurately.

Before formatting, please set your m200 to MSC (Mass Storage Class) mode. When in MSC mode, the player will shop up as a Removable Drive under My Computer window.

Setup Mode to MSC

1) Tap your menu button and select "Settings" > "USB".
2) On this screen, make sure that there is a check next to "MSC" and NOT "Auto Detect".

If you cannot access your m200 to convert to MSC mode, please have the "HOLD" button "ON" so that you can have your m200 in MSC mode.

To format the m200 on your PC, let us connect the m200 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to "My Computer", single right click on the "Removable Disk" associated with your m200, and select "Format". On Windows XP, let us please make sure that, under FILE SYSTEM, we change FAT32 to FAT, and then single left click "Start". This will erase all data off the m200 and correct errors on it, which should make the m200 usable again.

We also recommend formatting the m200 another way. Please be advised that formatting will erase all data.

It requires Windows XP:

Please right click on my computer and select "Manage". When "Computer Management" comes up, please click on "Disk Management" on the left hand side. After clicking on "Disk Management" you should now have a list of drives in the right side panel. On the right, look for the m200, it may show up as Disk 1, 2, 3... Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select "Format" choosing FAT. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears.

After formatting the m200, please do try your m200.

If applicable, please go the link below to download the firmware update for your m200. Updating the firmware will enhance the functionality of the player as well as will get rid of all the bugs and errors. The link is:

Sansa m200 Firmware:

If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer.

Please reply with the results.

If all else fails, the player is defective and needs to be replace.

Kindly return the player from place of purchase, it is still under the 30 day return policy.

Should you have any further inquiries or concerns, please do not hesitate to contact us via Email.

Best regards,
Anthony John Miles G.
SanDisk Technical Support

Juan Carlos Perez     January 2007
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