Another once-great name that had been bought by a retailer and is used to market cheap tat with little or no support.
You MAY be lucky asking Bush/Argos
https://www.argos-support.co.uk/4061935-bush-12v-pets-handheld
Alternatively, bite the bullet and get a cheap model Dyson (Christmas/New Year sales?). Dyson offer fixed price support, in your home. Check out their website.
flkmlk
December 2019